CBSE Class X, Economics (Social Science)Chapter 5, CONSUMER RIGHTS
NCERT answers of Intext questions
For answers of
questions of earlier pages please refer to our previous post:
Page - 81
Question 1: When we buy commodities we find that the price
charged is sometimes higher or lower than the Maximum Retail Price printed on
the pack. Discuss the possible reasons. Should consumer groups do something
about this?
Answer: The possible
reason of higher price than the Maximum Retail Price of product may be: sellers
charge arbitrary prices to earn high profits. On the other hand, price charged
is lower than the Maximum Retail Price because of the bargaining of the
consumers.
Yes, consumer groups should make pressure on sellers to keep the
price lower than the Maximum Retail Price.
Question 3: People make complaints about the lack of civic
amenities such as bad roads or poor water and health facilities but no one
listens. Now the RTI Act gives you the power to question. Do you agree?
Discuss.
Answer: Yes, I agree with
the statement that the RTI Act gives citizens the power to question. The Act
ensures its citizens all the information about the functions of government
departments.
Page - 82
Question 1: The following are some of the catchy advertisements
of products that we purchase from the market. Which of the following offers
would really benefit consumers? Discuss.
1) 15 gm more in
every 500 gm pack.
2) Subscribe for a
newspaper with a gift at the end of a year.
3) Scratch and win
gifts worth ₹10 lacks.
4) A milk chocolate
inside a 500 gm glucose box.
5) Win a gold coin
inside a pack.
6) Buy shoes worth ₹2000 and get one pair of shoes worth ₹500
free.
Answer:
1) 15 gm more in every 500 gm pack.
6) Buy shoes worth ₹ 2000 and get one pair of shoes worth ₹500 free.
Page - 84
Question 1: Arrange the following in the correct order.
a) Arita files a case
in the District Consumer Court.
b) She engages a
professional person.
c) She realises that
the dealer has given her defective material.
d) She starts
attending the court proceedings.
e) She goes and
complains to the dealer and the Branch office, to no effect.
f) She is asked to
produce the bill and warranty before the court.
g) She purchases a
wall clock from a retail outlet.
h) Within a few months,
the dealer was ordered by the court to replace her old wall clock with a brand
new one at no extra cost.
Answer:
1- (g), 2- (b), 3- (c), 4- (e), 5- (a), 6- (d), 7- (f), 8- (h)
Page - 86
Question 3: What is the difference between consumer protection
council and consumer court?
Answer:
Consumer Protection Council
The consumer movement in India has led to the formation of various
voluntary consumer organizations which are locally known as consumer forums or
consumer protection councils. They guide consumers on how to file cases in the
consumer court, create awareness among consumers. They can also represent
consumer in the consumer court.
Consumer Court
The Consumer Protection Act, 1986 has the provision for setting up
a three-tier judicial system which is popularly known as consumer courts at
district, state and national levels. The function of consumer court is to
settle consumer disputes. The district level court deals with cases involving
claims upto 20 lacks, the state level courts between 20 lack and 1 crore while
the national level court deals with cases involving claims above 1 crore.
Question 4: The Consumer Protection Act 1986 ensures the
following as rights which every consumer in India should possess.
1) Right to choice.
2) Right to
Information.
3) Right to
redressal.
4) Right to
representation.
5) Right to Safety.
6) Right to consumer
education.
Categorise the following cases under different heads and mark
against each in brackets.
(a) Lata got an electric shock from a newly purchased iron. She
complained to the shopkeeper immediately.
(b) John is dissatisfied with the services provided by MTNL for
the past few months. He files a case in the District Level Consumer Forum.
(c) Your friend has been sold a medicine that has crossed the
expiry date and you are advising her to lodge a complaint.
(d) Iqbal makes it a point to scan through all the particulars
given on the pack of any item that he buys.
(e) You are not satisfied with the services of the cable
operator catering to your locality but you are unable to switch over to anybody
else.
(f) You realize that you have received a defective camera from a
dealer. You are complaining to the head office persistently.
Answer:
(a) Right to Safety.
(b) Right to redressal.
(c) Right to Information.
(d) Right to consumer education.
(e) Right to choice.
(f) Right to
representation.
Question 5: If the standardization ensures the quality of a
commodity, why are many goods available in the market without ISI or Agmark
certification?
Answer: There are many
goods available in the market without ISI or Agmark certification. This is
because, it is not compulsory for all the producers to follow standards and get
certified by the institutions like ISI or Agmark.
Question 6: Find out the details of who provides Hallmark and
ISO certification.
Answer: Bureau of Indian
Standards (BIS) provides Hallmark certification.
Hallmarking of Gold Jewellery is operated through BIS network of
Regional and Branch Offices all over the country.
International Organization for Standardization (ISO) certifies the
standards of products at the international level. It was established in 1947
and located in Geneva.
BIS has been an active member of ISO. So, it takes active part in
the development of International Standards with a view to protect the interests
of Indian trade and industry.
For
answers of questions of earlier pages please refer to our previous post:
Other
related Posts:
No comments:
Write comments